This client is a growing logistics company operating across 5 U.S. states, managing warehouse services for multiple B2B customers. They needed an integrated platform to handle warehouse routing, customer billing, B2B order processing, and reduce human error.
Challenges: What Were the Operational Gaps They Were Facing?
• Manual handling of over 100+ B2B transactions per day
• High dependency on email and spreadsheets for orders and billing
• Inefficiencies in warehouse routing and item picking
• Lack of transparency for clients in tracking their shipments
Solution: How GrexPro Changed the Workflow?
GrexPro provided a custom deployment of:
• Warehouse Route Optimization (TSP) engine for pick-path efficiency
• B2B Customer Portal for real-time order placement and tracking
• Automated billing & invoicing integrated with QuickBooks
• Inventory visibility with SKU-level breakdown and tracking
Implementation Process: How GrexPro Helped from Planning to Go-Live?
• Business process mapping and workflow blueprinting
• 4-week agile rollout in 3 sprints: Inventory + Routing → Customer Portal → Billing
• Staff training across warehouse and customer service departments
• Full QA cycle with test scenarios and dry runs
Results: The Impact on Day-to-Day Operations
• Order fulfilment time reduced by 35%
• Manual errors in invoice creation dropped by 90%
• Real-time client updates reduced support calls by 50%
• Warehouse picking accuracy increased to 99.5%
Client Feedback: What the Client Had to Say?
“The system elevated our operations from reactive to proactive. Our clients now get Amazon-like tracking, and we operate more smoothly than ever.”
